Tristar Property Services Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.
1. Who we are
Tristar Property Services Ltd provides property improvement and installation services, including kitchen and bathroom renovations, oil boiler installations, air conditioning installations and home and business security services.
For the purposes of UK data protection law, Tristar Property Services Ltd is the data controller for personal information collected through this website and through our business activities.
2. Information we collect
We may collect personal information when you contact us, request a quotation, use our website, become a customer or otherwise communicate with us.
- Your name.
- Your email address.
- Your telephone number.
- Your property or correspondence address.
- Information contained within your enquiry.
- Details about the property or work you are considering.
- Quotation and project information.
- Correspondence with us.
- Information required for invoicing or payment records.
When you use our website, certain technical information may also be collected automatically by our website, hosting provider or security systems. This may include your IP address, browser type, device information, pages visited and website activity.
We only ask for information that is reasonably necessary for the relevant purpose.
3. How we collect your information
Most personal information is provided directly by you when you complete an enquiry form, contact us by email or telephone, request a quotation, discuss a potential project with us or instruct us to carry out work.
We may also receive information from another person involved in a property or project, from a contractor or professional working with us, or from publicly available sources where appropriate.
4. How we use your information
We may use your personal information to:
- Respond to enquiries.
- Discuss work you are considering.
- Arrange appointments or site visits.
- Prepare quotations.
- Provide our services.
- Manage ongoing projects.
- Communicate with customers.
- Manage payments and accounts.
- Deal with complaints or queries.
- Maintain appropriate business records.
- Operate and secure our website.
- Meet legal or regulatory obligations.
We will not use personal information for purposes that are incompatible with the reason it was originally collected without first considering whether further information or consent is required.
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
When you contact us about potential work, we may process your information because it is necessary to take steps at your request before entering into a contract.
When you become a customer, we may process information because it is necessary to perform our contract with you.
We may process certain information because we have a legal obligation to do so, including financial, accounting and regulatory records.
We may also rely on our legitimate interests where appropriate, including responding to genuine business enquiries, managing our business, maintaining records, protecting our website and systems, preventing misuse and improving our services.
Where we rely on legitimate interests, we consider those interests against your rights and interests.
Where processing requires your consent, you may withdraw that consent at any time.
6. Quotations and enquiries
If you submit an enquiry or ask us for a quotation, we use the information you provide to understand the work you are considering, contact you about the enquiry and decide whether and how we can provide the requested service.
Submitting an enquiry does not automatically add you to a general marketing mailing list.
7. Customers and projects
If you instruct Tristar Property Services Ltd to carry out work, we may retain additional information that is reasonably required to manage the project.
This can include property details, quotations, specifications, correspondence, appointment details, invoices, payment records and other information connected with completing the agreed work.
8. Who we may share information with
We do not sell personal information.
Where necessary, information may be shared with trusted organisations or individuals who help us operate our business or provide our services.
- Website and hosting providers.
- IT and email service providers.
- Professional advisers.
- Payment or accounting providers.
- Contractors or subcontractors involved in delivering agreed work.
- Public authorities where disclosure is required by law.
We only share information where there is an appropriate reason for doing so and only provide the information reasonably required for that purpose.
9. International data transfers
Some technology providers may operate systems or infrastructure outside the United Kingdom.
If personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable UK data protection requirements.
10. How long we keep your information
We do not keep personal information for longer than reasonably necessary.
The period for which information is retained depends on why it was collected. Enquiry information is retained for as long as reasonably required to respond to the enquiry and manage any subsequent discussions.
Where an enquiry becomes a customer project, relevant information may become part of our customer, contractual and financial records and may be retained for longer where necessary for legal, accounting, insurance, contractual or legitimate business purposes.
Technical and website security information is retained only for as long as reasonably necessary for security, troubleshooting and administration.
When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.
11. Cookies and website technologies
Our website may use cookies and similar technologies that are necessary for the website to operate correctly.
Where optional analytics, advertising or other non-essential technologies are used, they should be controlled in accordance with applicable cookie and privacy requirements.
More information about cookies used by this website should be provided in our Cookie Policy .
12. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to people and service providers who have a legitimate need to access it.
However, no internet-based system can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
- Ask us for access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information.
- Request restriction of processing.
- Object to certain processing.
- Request transfer of certain information in a portable format.
- Withdraw consent where processing is based on consent.
Not every right applies in every circumstance.
If you wish to exercise a data protection right, contact us at sales@tristarpropertyservices.co.uk . We may need to verify your identity before dealing with a request.
14. Your right to object
Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.
If your objection relates to direct marketing, you can ask us to stop using your information for direct marketing at any time.
15. Automated decision-making
We do not use information submitted through our standard website enquiry form to make solely automated decisions that have legal or similarly significant effects on you.
16. Links to other websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those organisations when visiting their websites.
17. Complaints
If you have concerns about how Tristar Property Services Ltd has handled your personal information, please contact us first so that we can investigate the matter.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
18. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website, technology providers or legal obligations change.
Any updated version will be published on this page with a revised Last updated date.