Please read these Terms & Conditions before using this website. By continuing to use the website, you agree to use it in accordance with these terms.
1. About these Terms & Conditions
These Terms & Conditions apply to the use of the Tristar Property Services Ltd website and to general enquiries made through the website.
They do not replace any separate quotation, specification, project agreement, order confirmation or other contractual terms that may apply when you instruct us to carry out work.
Where project-specific terms are agreed between you and Tristar Property Services Ltd, those specific terms will apply to the relevant work.
2. About Tristar Property Services Ltd
Tristar Property Services Ltd provides property improvement and installation services across East Anglia.
Our core services include:
- Kitchen and bathroom renovations.
- Oil boiler installations.
- Air conditioning installations.
- Home and business security.
3. Using our website
You may use this website for lawful purposes, including learning about our services, contacting our team and requesting information or a quotation.
You must not use the website in a way that could damage, disable, overload or interfere with the website or its operation.
You must not attempt to gain unauthorised access to the website, its hosting environment, systems, data or any connected services.
4. Information about our services
We aim to describe our services clearly and accurately. However, every property and project is different and information on this website is provided for general guidance only.
Website content should not be treated as a final specification, quotation, survey, technical assessment or confirmation that a particular service is suitable for your property.
The exact work required will depend on the property, the existing installation or condition, the scope agreed with you and any other relevant project requirements.
5. Enquiries
You can contact us using our website enquiry form, email address or telephone number.
When making an enquiry, please provide information that is accurate and reasonably complete so that we can understand the work you are considering.
Submitting an enquiry does not create a contract between you and Tristar Property Services Ltd and does not oblige either party to proceed with work.
6. Quotations
Where appropriate, we may provide a quotation or other indication of the likely cost of work after discussing the project with you.
A quotation will be based on the information available to us at the time it is prepared and on the scope of work stated in the quotation.
Any assumptions, exclusions, validity periods, payment arrangements, timescales or other project-specific conditions stated in a quotation will form part of that quotation.
Additional work, changes to the agreed scope, unforeseen conditions or information that was not reasonably available when the quotation was prepared may affect the final cost or timescale.
7. Customer contracts
A contract for property services will only arise when the relevant work has been agreed between you and Tristar Property Services Ltd in accordance with the applicable quotation, order confirmation, project agreement or other agreed terms.
Project-specific documentation may contain additional terms covering matters such as payment, access, materials, installation arrangements, project changes, timescales and cancellation.
If there is a conflict between these general website terms and specific written terms agreed for a project, the project-specific terms will take priority in relation to that project.
8. Service availability
Information on this website does not guarantee that a particular service, appointment date or installation date will be available.
Availability may depend on factors including our current workload, location, the nature of the project, access, materials and other practical requirements.
We will confirm relevant arrangements directly with you when discussing or agreeing the work.
9. Website content
We aim to keep the information on this website accurate and up to date, but we do not guarantee that all content will always be complete, current or free from errors.
We may update, remove or change website content, services, images, descriptions or other information at any time.
Images used on the website may be illustrative and may not represent the exact specification or appearance of every installation or completed project.
10. Intellectual property
Unless otherwise stated, the content of this website, including its text, branding, graphics, design, layouts and other original material, is owned by or licensed to Tristar Property Services Ltd.
You may view and use the website for your own personal or business information purposes.
You must not reproduce, publish, distribute, modify or commercially exploit website content without appropriate permission, except where permitted by law.
Third-party images, trademarks and other materials remain the property of their respective owners.
11. Third-party websites and links
Our website may contain links to websites or services operated by other organisations.
These links are provided for convenience or information. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Visiting a third-party website is at your own discretion and subject to that organisation's own terms and policies.
12. Website liability
We take reasonable care in operating this website, but we cannot guarantee that it will always be available, uninterrupted, error-free or free from harmful components.
You are responsible for ensuring that your own devices, systems and software are appropriately protected when using the internet.
To the extent permitted by law, Tristar Property Services Ltd will not be responsible for losses arising solely from reliance on general website information where a property-specific assessment, quotation or professional advice would reasonably have been required.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
13. Consumer rights
Nothing in these Terms & Conditions is intended to remove or reduce any rights you have under applicable consumer law.
If you are a consumer, any legal rights that apply to services supplied to you remain unaffected by these website terms.
14. Privacy and personal information
Information about how we collect, use and protect personal information is provided in our Privacy Policy.
15. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.
The most recent version will be published on this page with an updated revision date.
16. Governing law
These website Terms & Conditions are governed by the laws applicable in England and Wales.
Nothing in this section is intended to restrict any rights that a consumer may have regarding where legal proceedings may properly be brought.
17. Contact us
If you have a question about these Terms & Conditions or about using the Tristar Property Services website, contact our team.